“Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.”
– Chip Bell
At Kaleido, one of our core values is ‘Enabling the health and wellness of our customers’. Our hope is that our work with them will move them towards the best possible state of physical and emotional well-being.
Services that we create at Kaleido are driven by customer concerns and problems, we are first and foremost, a customer-driven organization. Let us take our Kaleido Box service as an example.
In a world where the Kaleido Box does not exist, here are a rough set of steps that a customer managing a chronic condition (like diabetes, heart disease) or caregiver needs to take in order to adhere to their medication regimen (as prescribed):
1. Calculate the number of each medicine required for a month (based on how many are left)
2. Take the prescription to a pharmacy (or multiple pharmacies)
3. Organize the meds at home (into some type of pill box)
4. Remember to take the meds as prescribed
5. Take every dose as per the doctor’s prescription (without mistakes)
From our perspective, these are all points of friction which may lead to customer non-adherence. We designed the Kaleido Box to address some of these points of friction and thereby ensure that our customers are adherent to their medication regimens as prescribed.
Essentially, the Kaleido Box ensure that each dose is available to you in individual organized sachets. It’s your medicines, organized by dose and delivered to your home, in a personalized manner, such that you never miss a dose. We are your personalized pharmacy!
The medication organization service is free to try for the first month; thereafter, we charge Rs. 200/month for providing the organization and delivery service. We are based in Kochi, Kerala. However, we can provide this personalized medicine organization service for anyone anywhere in India.
If you know someone who would benefit from the personalized pharmacy service that Kaleido Health provides, do insist that they work with us. Our number is +91-99958 23539 or you can reach us at email@example.com.
We love hearing from our customers, well-wishers and critics. Do reach out to us if you have any questions!