Questions? Call us at +91 9995823539

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If you believe that your Kaleido Box has been tampered with, you should contact us immediately via phone at +91 99958 23539 or email us at hello@kaleidohealth.com. We keep images of each Kaleido Box that leaves our pharmacy, so we’ll be able to determine if your Kaleido Box has been tampered with.

If you have an adverse reaction to a medication, we recommend that you inform your treating doctor/physician. If you give us a call, a Kaleido Health pharmacist will do a full clinical assessment and recommend a course of action to prevent future adverse reactions.

We take medication organization, packing and verification very seriously. We have setup a system that includes multiple pharmacist check-points to ensure that your medications are organized/packed correctly. We review each sachet and keep pre and post packaging images of each Kaleido Box that leaves our pharmacy.

Each Kaleido (medicine) Box is hand packed by our dedicated team of pharmacists. Each sachet is checked multiple times prior to packing to ensure that there aren’t any packaging errors. In addition to this, we keep image records of each Kaleido Box that goes out to our customers to verify that no medication errors have occurred. Our Pharmacists are involved in every step of the medication packing and verification process.

We always want to hear from our customers. Your feedback is extremely valuable to us; it tells us what we are doing well and where we need to improve. If you have suggestions on how we can improve our service, feel free to email us at hello@kaleidohealth.com or give us a call at +91-99958 23539.

You can access your account by logging in at www.kaleidohealth.com. If you are having trouble accessing your account, give us a call at +91-99958 23539.

If you have questions about your bill, one of our customer service representatives are always available to help at +91 99958 23539. Our billing department is usually open from 9 AM to 6 PM IST, Monday through Saturday.

You can reach a Kaleido pharmacist by calling +91-99958 23539 anytime between 9 AM and 6 PM IST, Monday through Saturday. If you have any queries on Sunday, give us a call, someone will be available to assist you.

No, as company policy, we do not and will never share or sell our individual customers’ information. We use the best in class security systems and our personnel are trained to safely handle secure customer information.

Yes, your Kaleido Health account is secure. We use the best in class security systems to ensure that your information remains secure.


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