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Privacy Policy

“Kaleido Health” is a trademark of Kaleido Healthcare Services Private Limited (“Company”), a company incorporated under the Companies Act, 2013 with its registered and corporate office at 67/2997, 2nd Floor, Metro Plaza Building, Market Road, Kochi -682 018  in the course of its business. The domain name kaleidohealth.com is owned by the Company. By use of the website, you are a prospective customer of the Company and shall hereinafter be referred to as the “Customer”.

Detailed below is our privacy policy which enumerates the manner in which information in relation to the customer is collected, used and disclosed. Customers are advised to read and understand our Privacy Policy carefully, as by visiting www.kaleidohealth.com (hereinafter “the website”) you are accepting and consenting to the practices stated hereunder. If you do not agree to the terms herein, kindly do not use or access the website.

What Personal Information is gathered?

The personal information we learn from customers helps the Company personalise and continually improve your shopping experience with kaleidohealth.com. The collection of such information is in furtherance of our endeavour is to offer a seamless, efficient and safe experience to all customers. We use your information to cater to your needs including

  • To enable the services opted by you especially for handling orders, deliver products and services,
  • To communicate necessary product and account information by sending email communications from time to time
  • To process payments and tend to other payment related queries
  • To communicate with you about orders, products and promotional offers
  • To ensure quality customer care service,
  • To comply with existing laws and regulations,
  • To update our records and display customer reviews; and
  • To recommend merchandise that may be of interest to you.

 

We also use this information to conduct internal research on our users demographics, interest and behaviour so as to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf. This information is compiled and analyzed on an aggregated basis.

The Company does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws.

Here are the types of information gathered.

Information you give us. We receive and store information provided by the customer to the website or in any other manner, including your details, contact information etc.  We may also receive/ store information about your location and your mobile device. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website.

Automatic information. We receive and store certain types of information whenever you interact with us. Like many websites, we use “cookies” and we obtain certain types of information when your web browser accesses kaleidohealth.com.

Information from other sources. We might receive information about you from other sources and add it to our account information.

What are cookies?

Company use data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. Company offers certain features that are only available through the use of a “cookie”. The Company also use cookies to allow you to enter your password less frequently during a session. Cookies can also help the Company provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the website that are placed by third parties. The Company does not control the use of cookies by third parties.

Choices Available Regarding Collection, Use and Distribution of Information

The Company has put in place appropriate physical, electronic and managerial procedures to protect against the loss, misuse and alteration of the information under its control. However, transmissions made by mean of internet are not absolutely secure. By using the website, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.

Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure website [of approved payment gateways which are digitally encrypted], and provide the highest possible degree of care available under the technology presently in use. The Company will not use your financial information for any purpose other than to complete a transaction with you.

To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website, and opt out of any non-essential communications from the Company.

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

Please note that the Company will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to hello@kaleidohealth.com for necessary action.

The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.

If you wish to correct or update any information you have provided, you may do so online, on the website itself. Alternatively, you may contact the Company to correct or update such information by sending an e-mail to: hello@kaleidohealth.com

Do we share the information received by us?

We understand the value of your personal information and respect your privacy. However, we are required to divulge customer information to a limited extent to certain entities in order to serve you better.

Third Party Service Providers. We employ other companies and individuals to perform certain ancillary function/services such as delivering packages, providing market assistance, processing credit card payments and providing customer service. Such companies/ individuals have access to personal information required to perform their functions but are bound by confidentiality agreements not to disclose the same.

Promotional Offers. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. If you do not want to receive such offers, please adjust your customer communication preferences.

Compliance of laws. We release account and other personal information when we believe such release is appropriate to comply with applicable law, enforce or apply our conditions of use or other agreements, or protect the rights, property or safety of kaleidohealth.com, our users or others. This include exchange of information lawfully sought by judicial or other competent bodies to comply with the laws of the land as well regulatory authorities for fraud protection and credit risk protection.

Customer requests. Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request may be shared with such third party.

Our Privacy Policy is incorporated into the ‘Terms of Use’ of the website and is subject to change from time to time without notice. It is strongly recommended that you periodically review our Privacy Policy as posted on the website. In case you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at hello@kaleidohealth.com

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